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Read on for the latest customer advocacy and marketing insights

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Do’s and Don'ts of gamifying your referral programme

What does gamification mean in the context of referrals? Why AB testing might be better than gamification to increase customer acquisition via refer-a-friend.

Brand advocacy (6)

Brand advocacy

FB's Algorithm Changes: Opportunity for Referral Marketers

Referral is driven by real conversations being shared organically via social channels. Facebooks algorithm puts authentic referrals above old-school paid media

Brand advocacy

A new breed of pet owners - why trust & advocacy matter

Owners treat pets as members of the family & use word of mouth to establish trust in pet brands. This offers marketers opportunities to build on brand advocacy

Brand advocacy

3 Key Takeaways for Referral Marketing for Family Days Out

Parenting networks can be a key source of ideas for family days out. So referral can drive customer acquisition for businesses in the family leisure sector.

Brand advocacy

Dark Social: Referral Mystery or Star Wars Convention?

Dark social is any social traffic which is not attributable to a known source. Growth in messenger apps has led to more traffic being attributed to dark social.

Brand advocacy

Moments of Truth

The customer journey is defined by two moments of truth. AB testing can ensure your referral program navigates these final two hurdles on the path to purchase.

Brand advocacy

Nudging to Success: Part 3 of the Referral Psychology Series

Explore why the science of influence is the most reliable referral conversion strategy there is. The topic is 'nudging' and how it can help you get referrals

Brand advocacy

You don’t need a customer referral scheme? 5 reasons to think again!

Consumers believe recommendations from friends and family over all forms of advertising, so a referral program will capitalise on this sales opportunity.

Brand advocacy

Can referrals work in an omni-channel environment?

Referral is great way to become part of the customer conversation. Name sharing enables this wherever they are happening; great for Omni-channel retailers.

Brand advocacy

How to make referral a great marketing channel in fashion

Customers are more likely to refer-a-friend with an offer that is compelling, timely & easy to share. Optimise with AB testing for a killer marketing channel.

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