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Turn brand fans into sustainable growth

Identify, acquire and nurture your best customers with the world's first Customer Advocacy Intelligence platform

Sector_page_header_hero – beauty
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$2bn revenue for customer-obsessed brands

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The Body Shop
Paula’s Choice
Molton Brown
Symprove
Wild
Elizabeth Arden
Liz Earle
The Perfume Shop
Cymbiotika
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Symprove-1
Sephora
Feel unique

LTV  CAC – 17

Create and activate loyal brand fans 

Identify your customer advocates and acquire more like them through word-of-mouth and tracked referrals.

Rebalance growth through organic and paid channels

Take a scalable, cost-effective approach to acquiring high-quality customers at low cost, reducing your reliance on paid channels.

Transform the economics of your customer marketing

Exponentially outgrow your competitors by driving more organic traffic to your website, higher quality inbound customers and stronger retention rates.

 

LTV  CAC – 17

Create and activate loyal brand fans 

Identify your customer advocates and acquire more like them through word-of-mouth and tracked referrals.

LTV  CAC – 20

Rebalance growth through organic and paid channels

Take a scalable, cost-effective approach to acquiring high-quality customers at low cost, reducing your reliance on paid channels.

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Transform the economics of your customer marketing

Exponentially outgrow your competitors by driving more organic traffic to your website, higher quality inbound customers and stronger retention rates.

 

Trusted by G2 reviewers 
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Momentum Leader Winter
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icons_01 30%

Acquire up to 30% more new customers who spend 11% more and are 5x more likely to refer onwards

icons_02 15%

Inject advocacy data into marketing channels such as Meta to acquire high-quality customers with 15% lower CPA 

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Join the businesses prioritising customer love and outperforming the market 3x

Asset 1

How the cult beauty brand is harnessing customer advocacy


Read the case study
benefit (1)

 

Asset 1

How the cult beauty brand is harnessing customer advocacy


Read the case study
benefit (1)

 

"Referral has become one of our most reliable channels for acquiring high-quality new customers. On average, our referred customers spend 39% more (within the first six months) and are 6x more likely to introduce friends. It’s the ideal solution for acquiring new customers while making existing ones feel special."

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Julia Deutsch

Senior Global Digital Marketing Manager

"In these tough conditions, referral is becoming an increasingly important channel for us. As well as bringing CPA costs down, it’s delivering easy wins that drive efficiency and equip us to better manage other channels. Ultimately, leveraging customer advocacy is helping to increase top line revenue and maximise ROI across our marketing mix."

Harry Symes-Thompson

Harry Symes-Thompson

Director of Marketing

"Our customer advocates are highly valuable, and the friends they bring along spend 18% more than other customers, helping to continue the growth we experienced during the pandemic.”

rose wilkes

Rose Wilkes

Retention Specialist

"An essential ingredient for sustainable growth."

Endorsed by Fred Reichheld, NPS creator and loyalty guru

Learn more >


"An essential ingredient for sustainable growth."

Endorsed by Fred Reichheld, NPS creator and loyalty guru

Learn more >


Customer advocacy in action

See how brands like Paula's Choice and The Body Shop are identifying their customer advocates and acquiring more like them.


Read the ebook
57_customer_advocacy (1)-1

 

Customer advocacy in action

See how brands like Paula's Choice and The Body Shop are identifying their customer advocates and acquiring more like them.


Read the ebook
57_customer_advocacy (1)-1

 

Resources to get you started

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BLOG

Unlocking Lasting Beauty: The Power of Customer Loyalty in the Beauty Industry

Exploring Customer Loyalty in the Beauty Industry. Discover strategies to foster lasting connections and drive growth in the competitive beauty landscape.

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CASE STUDY

Symprove

The supplement brand are hitting their ambitious growth targets and expanding their loyal customer base through the power of advocacy.

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VIDEO

Wild

How the eco-friendly deodorant brand uses the Mention Me and Klaviyo integration to grow its email database while driving down costs on paid social.

Ready to transform your business through the power of customer advocacy? 


Talk to Sales

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Ready to transform your business through the power of customer advocacy? 


Talk to Sales

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