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Turn brand fans into sustainable growth

Identify, acquire and nurture your best customers with the world's first Customer Advocacy Intelligence platform

Sector_page_header_hero – fashion
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$2bn revenue for customer-obsessed brands

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Bash
Galeries lafayette
Boohoo-1
Boux
Browns
Ganni
Glasses
Harvey nichols
Matches-1
Mori
Printemps
Moss Bros
Office-1
Pangaia
Seaphine
Ted Baker-1
Whitles
BrandAlley

LTV  CAC – 17

Create and activate loyal brand fans 

Identify your customer advocates and acquire more like them through word-of-mouth and tracked referrals.

Rebalance growth through organic and paid channels

Take a scalable, cost-effective approach to acquiring high-quality customers at low cost, reducing your reliance on paid channels.

Transform the economics of your customer marketing

Exponentially outgrow your competitors by driving more organic traffic to your website, higher quality inbound customers and stronger retention rates.

 

LTV  CAC – 17

Create and activate loyal brand fans 

Identify your customer advocates and acquire more like them through word-of-mouth and tracked referrals.

LTV  CAC – 20

Rebalance growth through organic and paid channels

Take a scalable, cost-effective approach to acquiring high-quality customers at low cost, reducing your reliance on paid channels.

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Transform the economics of your customer marketing

Exponentially outgrow your competitors by driving more organic traffic to your website, higher quality inbound customers and stronger retention rates.

 

Trusted by G2 reviewers 
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Momentum Leader Winter
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icons_01 30%

Acquire up to 30% more new customers who spend 11% more and are 5x more likely to refer onwards

icons_02 15%

Inject advocacy data into marketing channels such as Meta to acquire high-quality customers with 15% lower CPA 

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Join the businesses prioritising customer love and outperforming the market 3x

Puma

Driving explosive growth and unique insights for PUMA


Read the case study
Puma-1

 

Puma

Driving explosive growth and unique insights for PUMA


Read the case study
Puma-1

 

“By integrating customer advocacy data, we’ve changed how we segment and communicate to our customer base. It’s helped us identify who our biggest advocates and most loyal customers are, helping us to overcome rising paid media and acquisition costs.”

David Witts-1

David Witts

Senior CRM Manager Ecommerce Europe

"You’re not trying to find your next biggest-spending customer. You’re building a funnel of customers that will incrementally drip feed your sustainable business growth.”

Suriya L

Suriya Liensavanh

Global Head of CRM

"Within just a month of implementing Smart Experiment, we were achieving our goal of increasing repeat purchases without compromising the number of high-quality customers acquired through referral. Propensity to Refer® machine-learning automatically adjusts our targeting strategy, showing our customers content they’re more likely to engage with and creating a better overall experience.”

Linda Cusack, Fatface

Linda Cusack

Digital CRM Manager

"An essential ingredient for sustainable growth."

Endorsed by Fred Reichheld, NPS creator and loyalty guru

Learn more >


"An essential ingredient for sustainable growth."

Endorsed by Fred Reichheld, NPS creator and loyalty guru

Learn more >


Customer advocacy in action

Get inspired by ASOS, Harvey Nichols and other leading fashion brands driving profitable revenue through their brand fans.

Read the ebook


57_customer_advocacy (1)-1

 

Customer advocacy in action

Get inspired by ASOS, Harvey Nichols and other leading fashion brands driving profitable revenue through their brand fans.

Read the ebook


57_customer_advocacy (1)-1

 

Resources to get you started

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BLOG

Brand advocacy for retailers

Discover insights on how leading retailers are turning brand advocacy into their biggest growth driver.

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CASE STUDY

How BrandAlley is harnessing customer advocacy

Michelle Hurney, Head of Marketing at the global retailer, explains how advocacy is driving sustainable organic growth.

Moss Bros

CASE STUDY

How Moss Bros acquires and retains high lifetime value customers with Mention Me.

Having driven millions of pounds in referral revenue over the past five years, Moss Bros wanted to reach – and convert – even more people with Mention Me.

TAG — 2 MIN READ

SPOKE

How SPOKE uses referral data to supercharge paid social

Ready to transform your business through the power of customer advocacy? 

 

 


Get Started

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Ready to transform your business through the power of customer advocacy? 

 

 


Get Started

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