Designing a world class customer-centric culture that wins more loyal advocates

In this episode we spoke with Annette Franz, best selling author and Founder and CEO of CX Journey Inc.

Annette shares how brands can create cutting edge customer experiences that drive sustainable and profitable growth for their business.

During our chat, Annette also shares how business leaders can transform their existing company culture and rebuild it in every way around the needs of their customers (while putting employees first).

About Annette

With 30 years in the customer experience profession, Annette Franz, CCXP, founder and CEO of CX Journey Inc., is an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.

She is a Certified Customer Experience Professional (CCXP) and an official member of the Forbes Coaches Council.