Engage customers, maximise lifetime value and drive referrals

Our all-in-one platform provides the tools and expertise to turn your customer base into an engine for growth.

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Customer acquisition and retention programme
Bloom & Wild referral programme customer journey

We work with 400+ brands

Farfetch logo
Emma Bridgewater logo
Ted Baker logo
Charlotte Tilbury logo
EVE sleep logo
Missguided logo
Matches Fashion logo
PrettyLittleThing logo
Cox & Cox logo
Trouva logo
Laithwaite's Wine logo
Ocado Zoom logo
Whittard of Chelsea logo
Sodastream logo
Pasta Evangelists logo
allplants logo
Tribe logo
Huel logo
Biscuiteers logo
Iceland logo
The Hoxton logo
Avis logo
Zip Car logo
No1 Lounges logo
Love Home Swap logo
Virgin Experience Days logo
Intrepid Travel logo
Hostelworld logo
Priority Pass logo
Away Resorts logo
Nutmeg logo
Moneycorp logo
Animal Friends Pet Insurance logo
boughtbymany
Fidelity logo
Hiscox logo
staysure
Holidaysafe logo
uSwitch logo
OVO Energy logo
Shell Energy logo
Good Energy logo
Hive logo
Vodaphone logo
E.ON Energy logo
BOXT logo
Boiler Juice logo
Boost Power logo

Award-winning marketing software

Put happy customers at the core of your marketing strategy to increase new customer acquisition, retention and advocacy.

Our Refer & Retain tools

Use individual acquisition and retention toolkits or combine for optimal results. All with minimal tech work.

Segmentation
Nps
Referral
Drive action

Drill down into customer traits then build up brand affinity.

Segment your customers then A/B and multivariate test based on limitless variables, including:

  • Average spend
  • NPS score
  • Referral status and more.
Laithwaite's Wine logo

23%

of profit, revenue and relationship growth comes from fully engaged customers

Turn your customers' brand love into a competitive advantage.

  • Use NPS to inform segmentation and triggering rules
  • Understand (and improve) how customers feel about your brand with quantitative and qualitative insight
  • Seamlessly integrate into key user journeys, including referral and retention, with just two Javascript tags.
Laithwaite's Wine logo

7.2x

Promoters are 7.2x more likely to try new products

Market your brand in the most authentic way.

  • Encourage, reward and track customer recommendations
  • Capture offline conversations with our unique name sharing feature
  • Combine with segmentation and NPS tools to effectively target brand advocates.
Laithwaite's Wine logo

10x

Word of mouth is 10x more effective than advertising

25%

Referred customers spend 25% more

Serve the right message to the right customers at the right time.

  • Optimise the post-checkout customer journey
  • Intelligently target customer segments to drive specific actions
  • Increase engagement and repeat purchase rates.
Laithwaite's Wine logo

26%

Driving the next best action increased Trouva’s repeat order revenue by 26%

Ready to grow your business?

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Huel logo

“Advertising gets the ball rolling, but our focus is on making customers happy. If they’re happy, they’ll come back, and tell friends about us. It’s an approach that’s working: since starting out in 2015, we’ve grown by 185% year-on-year.”

Julian Hearn Founder of Huel

Julian Hearn

Founder

Huel
Trouva customer retention programme

“In just three months, Mention Me’s toolkit has helped us test 23 different marketing messages, including an incentive, a brand message and one designed to educate customers on why we’re different. We’re gaining invaluable insight into our target audiences and achieving strong results.”

Kate Douglas Senior Customer Marketing Manager Trouva

Kate Douglas

Senior Customer Marketing Manager

Trouva