Engage customers, maximise lifetime value and drive referrals

Our all-in-one platform provides the tools and expertise to turn your customer base into an engine for growth.

Customer acquisition and retention programme

Bloom & Wild referral programme customer journey

We work with 400+ brands

Retail Food & Drink Travel & Leisure Finance Utilities

Discover what Mention Me can do for you

REFERRAL MARKETING

CUSTOMER RETENTION

Award-winning marketing software

Put happy customers at the core of your marketing strategy to increase new customer acquisition, retention and advocacy.

Our Refer & Retain tools

Use individual acquisition and retention toolkits or combine for optimal results. All with minimal tech work.

Segmentation

Nps®

Referral

Drive action

Drill down into customer traits then build up brand affinity.

Segment your customers then A/B and multivariate test based on limitless variables, including:

Average spend
Net Promoter®Score (NPS®)
Referral status and more.

23%

of profit, revenue and relationship growth comes from fully engaged customers

Turn your customers' brand love into a competitive advantage.

Use NPS® to inform segmentation and triggering rules
Understand (and improve) how customers feel about your brand with quantitative and qualitative insight
Seamlessly integrate into key user journeys, including referral and retention, with just two Javascript tags.

7.2x

Promoters are 7.2x more likely to try new products

Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

Market your brand in the most authentic way.

Encourage, reward and track customer recommendations
Capture offline conversations with our unique name sharing feature
Combine with segmentation and NPS® tools to effectively target brand advocates.

10x

Word of mouth is 10x more effective than advertising

25%

Referred customers spend 25% more

Serve the right message to the right customers at the right time.

Optimise the post-checkout customer journey
Intelligently target customer segments to drive specific actions
Increase engagement and repeat purchase rates.

26%

Driving the next best action increased Trouva’s repeat order revenue by 26%

“Advertising gets the ball rolling, but our focus is on making customers happy. If they’re happy, they’ll come back, and tell friends about us. It’s an approach that’s working: since starting out in 2015, we’ve grown by 185% year-on-year.”

Julian Hearn

Founder

Huel

“In just three months, Mention Me’s toolkit has helped us test 23 different marketing messages, including an incentive, a brand message and one designed to educate customers on why we’re different. We’re gaining invaluable insight into our target audiences and achieving strong results.”

Kate Douglas

Senior Customer Marketing Manager

Trouva

Become a partner

Whether you’re a full-service agency or tech company with complimentary services, our partnership could grow your business.

Interested to find out more or partner with Mention Me? Get in touch.