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Segmentation
Nps®
Referral
Drive action
Drill down into customer traits then build up brand affinity.
Segment your customers then A/B and multivariate test based on limitless variables, including:
- Average spend
- Net Promoter®Score (NPS®)
- Referral status and more.
23%
of profit, revenue and relationship growth comes from fully engaged customers
Turn your customers' brand love into a competitive advantage.
- Use NPS® to inform segmentation and triggering rules
- Understand (and improve) how customers feel about your brand with quantitative and qualitative insight
- Seamlessly integrate into key user journeys, including referral and retention, with just two Javascript tags.
7.2x
Promoters are 7.2x more likely to try new products
Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
Market your brand in the most authentic way.
- Encourage, reward and track customer recommendations
- Capture offline conversations with our unique name sharing feature
- Combine with segmentation and NPS® tools to effectively target brand advocates.
10x
Word of mouth is 10x more effective than advertising
25%
Referred customers spend 25% more
Serve the right message to the right customers at the right time.
- Optimise the post-checkout customer journey
- Intelligently target customer segments to drive specific actions
- Increase engagement and repeat purchase rates.
26%
Driving the next best action increased Trouva’s repeat order revenue by 26%
