In this episode we spoke with Stacy Sherman, renowned customer experience keynote speaker and content creator.
Stacy discussed the very important, and often overlooked, subject of how brands can create inclusive experiences for both customers and employees with different needs and abilities.
Stacy also shared some examples of where she's seen businesses doing this to great effect and the steps your business can take to start building a more inclusive CX experience.
Stacy is a certified customer experience (CX) speaker, author, journalist, advisor, and host of the award-winning DoingCXRight podcast. Known for her Heart & ScienceTM proven framework that produces profitable clients and brand loyalty--fueled by a workforce where people feel empowered and valued.
Stacy's been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Verizon, Liveops, Schindler Elevator Corp, Wilton Brands, AT&T. She's also a board leader at multiple universities, featured in Forbes and other top-rated publications.
Her Why: To cultivate lasting relationships and meaningful experiences that enrich people's lives.