Drive repeat transactions with Mention Me Retain

Use our customer retention solution to increase engagement, lifetime value and repeat order revenue

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HOW IT WORKS
Mention Me Retain - the leading customer retention solution

Mention Me Retain increases repeat revenue

Seamlessly integrate with two Javascript tags and minimal tech work

Interact with customers as real people

Serve highly targeted messages to the right people at the right time to drive lifetime value

  • Use engagement messages to learn about and interact with customers
  • Drive desired actions like buying again or upselling
  • Communicate your brand values to increase loyalty and repeat revenue
Examples of customer engagement messages
Customer segmentation options

Segment customers & tailor their journeys

Create seamless user experiences rooted in NPS feedback and A/B testing insights

  • Combine 25+ segmentation options in thousands of ways
  • Build strategic customer segments based on data including order number, order value and total spend

Take A/B testing to the next level

Drill down into exactly what works, then convert insights into actions that build lifetime value

  • Easily create and run sophisticated A/B and multivariate tests to increase revenue
  • Experiment at every stage of the customer lifecycle, from homepage to post-purchase, to optimise performance
AB testing engagement messages
Reporting dashboard - retention & engagement metrics

Track & optimise campaign performance

Manage your campaigns with our intuitive reporting dashboard

  • Get core metrics at a glance, including customer satisfaction, repeat orders and overall revenue

Your complete guide
to customer retention

Packed full of insights on how to engage your customers so they spend more, return often, and recommend your brand to others.

Get the guide
Tips to increase customer retention

5x

New customer acquisition is 5x more expensive than retention

40%

Existing customers are 40% more likely to buy your products

95%

Increasing customer retention by 5% can increase company revenue by 25-95%

Expert Client Success team

Award winning referral and retention platform

Award-winning

Recognised by awards including The Drum’s 50 under 30 and a Bronze Stevie

Best practice marketing guidance

Experienced strategists

Hands-on management and advice rooted in working with 400+ brands

Customer support

Responsive customer support

Ready to resolve issues and keep your customer journey running smoothly

Schuh - driving results with Mention Me

Real results

Implementing Mention Me was simple. The team took care of everything, from the customer journeys to designs, aligning every element with our business goals. We’ve been able to learn about our customer segments and serve highly targeted campaigns that drive results – including increasing repeat order revenue from low-value first-time customers by 7%. All this is supported by best-in-class guidance so we can continuously optimise our programme.” 

  • CLAIR MASSON
  • Head of Ecommerce Trading,
  • Schuh
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your most powerful results yet

Combine Mention Me Refer and Retain to take your business growth to the next level. No integration required for existing clients.