Customer advocacy report 2021 

We asked 2,000 consumers what makes them likely to recommend a brand. Here's what they said.

Over the past year, referral has significantly accelerated growth for hundreds of brands. When times get tough, consumers are even more likely to recommend their favourite businesses.

Our fourth annual report into customer advocacy explores:

• What motivates consumers to refer brands
• The businesses most likely to be referred
• How Covid has influenced consumer behaviour

Complete the form below to download your free report now.