"Within three months of switching from in-house to Mention Me, we were acquiring 8% of customers through referral. It was undoubtedly the right decision. I have absolutely no regrets about turning off our in-house referral programme. Our referral experience is now so much better and user-friendly, and we can optimize it. The numbers speak for themselves."
Content & Social Marketing Manager
“With Mention Me, we’re acquiring valuable new customers while driving long-term revenue. On average, our referred customers are 34x more likely to introduce new shoppers than those acquired through other channels – creating a powerful cycle of growth that requires very little hands-on management. As well as telling their friends about us, referred customers are also highly likely to buy again themselves. 39% of our referral revenue comes from referred customers’ subsequent orders. We’re constantly learning about our brand advocates while acquiring more customers like them. It’s a great channel that we look forward to doing more with.”
Senior Associate, Lifecycle Marketing
"Since launching in 2020, referral has become a key customer acquisition channel for Cynch. We’re constantly evolving our programme, running strategic tests to learn about our best customers and acquire more like them. This is supported by best practice guidance and hands-on support from the Mention Me team, helping us to drive an even higher return-on-investment."
“Experimenting with A/B tests has given us valuable insight into our customers and promoting referral has been a great way to reiterate our brand’s message. We can’t wait to see what referral helps us to achieve next!”
Assistant CRM Manager
“We’ve been really impressed by the AB testing functionality available with the Mention Me platform. It’s enabled us to test a variety of gifts and samples as rewards to find which ones resonate best with our customers.”
"We decided to outsource because we thought working with a partner could help us do more, learn more and achieve more in a shorter space of time.”