Why Zing Cover's key policy is providing a premium customer experience

Rob's approach to Customer Advocacy

In this episode we spoke with Rob Korzinek, Founder & CEO of Zing Cover.

Rob discussed Zing's approach to CX and why having a big focus on it at all levels of the business is giving them a competitive advantage in the market.

During our chat, Rob also shared some key advice on selling the benefits of taking a customer led approach to the CFO and other executives to ensure their buy in. 

About Rob

Co-founder and CEO of Zing Cover, delivering the rapid growth of Zing Cover backed up by the acquired experience of over a decade of leading innovation in insurance at FTSE 250 and Fortune 500 companies. 

Led, launched and managed market leading businesses principally in the personal lines, fine art, specie and jewellery markets. Former Chairman of Lloyd’s Market Association/ International Underwriting Association Joint Specie Committee and co-opted member of the LMA Marine Committee. Experience of leading joint ventures between major insurance brands. An expert in online direct to consumer innovation having backed, launched and acquired online insurance businesses.

Zing Cover delivers truly specialist, tailored insurance cover for end-consumers through embedded partnerships in retail markets. A fusion of innovative product design and data-driven disruptive technology, Zing Cover offers powerful benefits to our partner businesses and their customers which take the customer relationship way beyond the e-commerce checkout.