How Fluffy pet insurance is harnessing customer love to stand out from the crowd

Pavel's approach to Customer Advocacy

In this episode we spoke with Pavel Gertsberg, CEO & Co-Founder of Fluffy pet insurance.

Pavel discussed why, as a CEO, he places so much importance on customer experience and how this has driven a real competitive advantage for the business. 

During our chat, Pavel also explained how as the business scales they continue to focus on CX and the key performance indicators he uses to measure success. 

About Pavel

Pavel Gertsberg is CEO of Fluffy. Fluffy is changing how pet owners access healthcare and insurance for their pets while addressing the skyrocketing vet costs. Imagine if your local vet clinic and an insurance company had a baby!