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Driven to delight: How to build more meaningful, profitable customer relationships

In this episode we spoke with Joseph Michelli, New York Times best selling author and CEO of The Michelli Experience, who discussed how you can create experiences that delight your customers and turns more into raving fans.

During our chat, Joseph talked to how brands can start moving away from one off, transactional relationships with their customers and start building long lasting connections that drives more profitable, sustainable growth across the business.


About Joseph

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times' #1 bestselling

Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) and is on the founders' council of CustomerExperienceOne. Other achievements include being inducted into the Customer Experience Hall of Fame, winning the Asian Brand Excellence Award, and being named one of the Top 5 Customer Experience thought leaders for six consecutive years by Global Gurus. He received his master's and doctorate from the University of Southern California.

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