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Serving up great CX: What other industries can learn from the hospitality sector

Charles' approach to Customer Experience

In this episode we spoke with Charles Ryan Minton, Keynote Speaker & Bestselling Author of Thanks for Coming in Today.

Charles shared some real-world, actionable steps for how any business can immediately improve their customer experience ratings from his many years of experience working in the hospitality sector. 

During our chat, Charles also discussed some key ways to create a culture where employees care, stay and deliver consistently remarkable customer experiences.

About Charles

Charles Ryan Minton is a Customer Experience Expert, Keynote Speaker, and Best Selling Author. He has represented high profile brands such as Hilton Hotels Worldwide, Marriott International and InterContinental Hotels Group

As a Hotel Executive, his ability to assemble dynamic teams, to create environments where employees feel valued and empowered and his capacity to identify inefficiencies led to record breaking revenues, profits and some of the highest recognition in hospitality.

He sits on the Newsweek Expert Forum Panel and has been named in the Top 4 on Global
Guru’s list of “World’s Best Hospitality Speakers, Trainers and Thought Leaders.” He was just recently named one of the 2023 Top Social Media Influencers in Hospitality by the International Hospitality Institute.

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