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Harness the exponential power of your best customers

Engage your brand advocates, acquire new ones and hit every one of your KPIs with Referral Engineering®

Talk to Sales Discover Referral Engineering
Cooking couple mobile referral example
34%

Share
Rate

4.5m referrals and $1.5 billion revenue for customer-obsessed brands

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Acquire high-quality customers

Cutting-edge Name Share® and A/B testing by cohort technology let you identify and engage your best customers – and acquire more like them.

Gather and act on first-party referral data across platforms

Use Referral Intelligence® to amplify your MarTech stack and deliver best-in-class customer experiences that nurture advocacy.

Get strategic advice from award-winning Referral Experts

From onboarding, design and operational support to strategic planning and tailored workshops, our team is here to keep your referral program performing at its best.

Meet the team >

Open a scientific, high- performance channel

Go live in 30 days or less and spend just one hour a week managing your program, supported by best practice guidance, industry insights and day-to-day campaign management.

See case studies >

Custom Size – 1 8%

Increase in new customer acquisition (rising to as much as 30% with strategic optimization)

Custom Size – 5 11%

Referred customers spend 11% more on their first order

Custom Size – 6 5x

Referred customers are 5x more likely to refer others

Custom Size – 7 4x

A/B testing by cohort increases referred customer acquisition 4x in the first 6 months

Charlotte Tilbury

"Referral has become one of our most reliable channels for acquiring high-quality new customers. On average, our referred customers spend 39% more (within the first six months) and are 6x more likely to introduce friends. It’s the ideal solution for acquiring new customers while making existing ones feel special."

Julia Deutsch, Senior Global Digital Marketing Manager

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Charlotte Tilbury

"Referral has become one of our most reliable channels for acquiring high-quality new customers. On average, our referred customers spend 39% more (within the first six months) and are 6x more likely to introduce friends. It’s the ideal solution for acquiring new customers while making existing ones feel special."

Julia Deutsch, Senior Global Digital Marketing Manager

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"We decided to outsource because we thought working with a partner could help us do more, learn more and achieve more in a shorter space of time. The results have been tremendous and we look forward to seeing where it can still go from here."

Andrew Robb

Andrew Robb

Chief Operations Officer

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"Within three months of switching from in-house to Mention Me, we were acquiring 8% of customers through referral. We feel very confident about it as a channel for driving sustainable growth, and are planning how we can further optimize our customer experience to drive even higher profit margins. Referral is a great way to surprise and delight our customers."

Maggie Harriman

Maggie Harriman

Social & Content Marketing Manager

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"With Mention Me, we’re acquiring valuable new customers while driving long-term revenue. Referral creates a powerful cycle of growth that requires very little hands-on management. We’re constantly learning about our brand advocates while acquiring more customers like them. It’s a great channel that we look forward to doing more with.

Ashley Daniels

Senior Associate, Lifecycle Marketing

Resources to get you started

Big Book@2x

GUIDE

The Big Book of Referral Engineering® Applications

19 ways our data-driven approach to referral can unlock growth for your brand.

50 referral programs@2x-1

LOOKBOOK

A Grand Tour of 55 Referral Programmes

Get a look at how referral works for brands in industries ranging from fashion to finance.

Psychology of referral@2x-2

GUIDE

A Guide to the Psychology of Referral

Understand the principles influencing customer recommendations of your brand.

Ready to embrace the powerful capability of Referral Engineering® for your brand?

 

Talk to Sales

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Ready to embrace the powerful capability of Referral Engineering® for your brand?

 

Talk to Sales

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