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Engage your brand advocates, acquire new ones and hit every one of your KPIs with Referral Engineering®
34%
Share
Rate
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6m referrals and $1.8 billion revenue for customer-obsessed brands
8%
Increase in new customer acquisition (rising to as much as 30% with strategic optimization)
11%
Referred customers spend 11% more on their first order
5x
Referred customers are 5x more likely to refer others
4x
A/B testing by cohort increases referred customer acquisition 4x in the first 6 months
"Referral has become one of our most reliable channels for acquiring high-quality new customers. On average, our referred customers spend 39% more (within the first six months) and are 6x more likely to introduce friends. It’s the ideal solution for acquiring new customers while making existing ones feel special."
Julia Deutsch, Senior Global Digital Marketing Manager
"Referral has become one of our most reliable channels for acquiring high-quality new customers. On average, our referred customers spend 39% more (within the first six months) and are 6x more likely to introduce friends. It’s the ideal solution for acquiring new customers while making existing ones feel special."
Julia Deutsch, Senior Global Digital Marketing Manager
"We decided to outsource because we thought working with a partner could help us do more, learn more and achieve more in a shorter space of time. The results have been tremendous and we look forward to seeing where it can still go from here."
Andrew Robb
Chief Operations Officer
"Within three months of switching from in-house to Mention Me, we were acquiring 8% of customers through referral. We feel very confident about it as a channel for driving sustainable growth, and are planning how we can further optimize our customer experience to drive even higher profit margins. Referral is a great way to surprise and delight our customers."
Maggie Harriman
Social & Content Marketing Manager
"With Mention Me, we’re acquiring valuable new customers while driving long-term revenue. Referral creates a powerful cycle of growth that requires very little hands-on management. We’re constantly learning about our brand advocates while acquiring more customers like them. It’s a great channel that we look forward to doing more with.
Ashley Daniels
Senior Associate, Lifecycle Marketing
Amplify performance across your marketing stack
Get a rich, single picture of customer segments and behavior. Our deep integrations with best-in-class automation and ecommerce platforms share data seamlessly across channels.
Resources to get you started
GUIDE
The Big Book of Referral Engineering® Applications
19 ways our data-driven approach to referral can unlock growth for your brand.
LOOKBOOK
A Grand Tour of 55 Referral Programmes
Get a look at how referral works for brands in industries ranging from fashion to finance.
GUIDE
A Guide to the Psychology of Referral
Understand the principles influencing customer recommendations of your brand.
