In this episode we spoke with Nate Henderson, CEO of BILT Intelligence Instructions, a CX platform.
Nate shares his story of building a company designed to enrich peoples lives and why he's putting customer love at the centre of the business.
During our chat, Nate also shares how he and his leadership team measure CX success and how you can ensure your company maintains its customer values as it scales into different regions.
Nate Henderson is the chairman and CEO of BILT Incorporated, a SaaS company he co-founded in 2015. Under his leadership, BILT has grown from an idea to improve assembly instructions into a consumer experience revolution fundamentally changing the way users interact with the brands and products they buy. BILT’s 3D Intelligent Instructions® increase Net Promoter Scores an average 30 points. Higher star ratings have a dramatic impact on revenue. The improved out-of-the-box experience also leads to fewer returns and calls to customer support. Products on BILT garner up to 6x more reviews and 5x higher registration rates than industry averages.
Prior to BILT, Nate spent 17 years at SAP where he filled various roles in product management, consulting, sales, and innovation programs. He graduated from Brigham Young University with a BS in manufacturing engineering technology and the Thunderbird School of Global Management with an MBA in international business.