In this episode we spoke with Mitch Reno, Principal Director of Customer Experience at Rehmann Consulting.
Mitch discussed some core principles and strategies he helps his clients implement to drive better loyalty and retention.
During our chat, Mitch also shared examples of campaigns he's run with his clients to help turn their customers into loyal fans.
Mitch is principal in charge of Rehmann’s client experience and engagement strategy for offices in Florida, Michigan, and Ohio. He also consults with other professional services organizations on growth and sustainability as well as acts as a thought leader to industry and media organizations.
Mitch is responsible for leading the client experience strategy to drive loyalty, retention and growth. Additionally, he provides in-house consulting to his firm on growth innovation in areas of merger and acquisition, brand building and practice development.