Here at Mention Me, we take data security seriously and are proud to be ISO27001 certified. Trust is at the heart of what we do – this is more true than ever when it comes to customers’ data. So we’re here to support our clients, every step of the way.
Privacy best practice
To follow privacy best practice, we advise our clients do the following:
- Include information in your privacy notice to make it clear to customers that their information will be processed by Mention Me (see an example from one of our clients here)
- Actively manage your user list for the Mention Me platform and be selective when granting access. You can do this in the ‘setup’ section of the portal by clicking ‘add & manage users’
- Have a Data Processing Agreement (DPA) in place with Mention Me. Your CSM can help with this if you don’t currently have one.
Security best practice
We’ve built a number of processes and controls into our platform to help keep customers’ data secure. These include:
- Two-factor authentication (2FA), which adds another layer of security by asking users to verify their identities through a separate method, such as a code sent to their phone, when entering their username and password. To take part in our pilot as we roll out this new feature, please fill out the form below.
- Automatically locking out individuals who haven’t used the account in six months or logged in within one month of receiving access. To resolve any access issues, please contact your CSM.
- The capability to send us a secure link to customers’ personal details, such as their name, number or email address. We strongly advise never sharing customers’ identities over email – you can read more on this on our help page.
- Help with right to be forgotten and/or Subject Access Requests (SARs). Notify us if you receive these and we can help process them in line with the required timings and actions.
