A fair bit has changed since we wrote about how consumers shopped in the first quarter of this year. Non-essential shops have opened their doors once more (this time, hopefully, for good). We’ve welcomed friends into our homes with long-awaited hugs. Some of us have even managed to squeeze in a holiday to a green-listed country.
How consumers shop now: Q2 2021
How consumers shop now: Q1 2021
What a quarter. It’s been a year since the UK first went into lockdown. High street icon Topshop has closed its doors for good. We’re edging towards life post-lockdown (while reminding ourselves it’s data not dates that will get us to that pub garden).
5 industries (still) thriving in the Coronavirus lockdown
At the start of the pandemic, online orders rocketed for the industries improving life in lockdown. Almost one year on, we explore how these industries are faring now.
How retailers can recreate the in-store customer experience online
The past six months have proved that an effective customer experience strategy is more than a nice-to-have. For many multichannel and pureplay online brands, it’s underpinned survival during the pandemic. Those with the tactics, technology and tools to serve meaningful customer experiences have been able to rapidly adapt to changing consumer needs, while those without are being left behind.
A guide to customer engagement (with real brand examples)
Did you know that two-thirds of a company’s profit relies on effectively engaging customers?
Customer engagement isn’t a fluffy marketing term. It’s a strategy proven to grow business and increase long-term revenue. As well as boosting your profit margins, engaging your customers could reduce churn rate and increase customer revenue by an average of 23%.
And that's before considering the impact of the pandemic.