Referral works slightly differently in a non-retail setting. Typically in retail, when your customer refers a brand to someone, they instantly get a discount code to use for their first purchase.
This is not quite the same for non-retail businesses.
So, if you’re a subscription, utility, insurance, or finance business, this video will help you understand how the referral journey works from a user's perspective. We've used EON, an energy supplier in the UK, as an example in this video.
We hope you find the video useful. For questions or if you need further information, please visit our knowledge base or contact your Client Success Manager.
