Developed by Bain & Company, Net Promoter Score® (NPS®) is a proven metric for measuring customer sentiment, satisfaction and loyalty.
The first built within referral and retention software, our NPS tool lets brands easily measure customer satisfaction and convert this insight into action and long-term results.
Discover what customers think about your brand to effectively target customer cohorts and drive results like increased brand recommendations, repeat purchases, and average order value.
Key benefits include:
- Quantitative and qualitative insight revealing exactly how customers feel about your brand
- Seamlessly integrates into your customer journey as part of the Mention Me platform, reducing the number of tools to manage
- Combines with Mention Me Refer to drive desired actions, increase customer lifetime value, and boost acquisition based on consumer sentiment.
Mention Me NPS is exclusive to Retain clients. To learn more about our latest product, speak with your Client Success Manager or request to book a demo.
